We are proud of our JT Racing product and want you to be perfectly satisfied with your purchase. If you are not satisfied for any reason we will exchange or issue a refund on unworn, unused, unwashed and unaltered products for which an RMA will need to be submitted within 30 days of the date of purchase. We apologize, but we cannot issue refunds for purchases made in a retail store other than our site (www.jtracingusa.com).
If a claim is made that the merchandise which was purchased through our Site is damaged or defective, we will provide a replacement product or a full refund within thirty (30) days from the date you ship the product and it is received in our facility, so long as the damage or defect is caused by normal wear and not by misuse of the product. For any returns after thirty (30) days, we offer a credit towards other future merchandise purchases.
You can also exchange any product that is in new condition, in its original packaging and accompanied by a proof of purchase as long as you ship it to us and it is received by us within sixty (60) days from the date of purchase. The exchange would be good for a product of equal of lesser value. An exchange is only available for products purchased on our Site. Any difference in the price paid for the original merchandise verses the retail price of the replacement merchandise will be refunded to you. For all exchanges, it is your responsibility to pay for all shipping charges and to ensure the merchandise gets back to us.
Please include all original packaging and materials shipped with your product originally. If any are missing we cannot issue a refund. Refunds will be issued in the original form of payment.
For all returns and exchanges, it is your responsibility to pay for all shipping charges and to ship the product to JT Racing USA 15 Hammond Suite 305 Irvine CA 92618. We are not responsible for any returns or exchanges which do not arrive at our office.
Please submit any your claims for exchange or return to firstname.lastname@example.org, for further clarification please call us at 949-215-1749. Please see Warranty information at www.jtracingusa.com/shop/warranty regarding product that has been used, worn, washed or altered.